ICT Support Officer

Job Introduction

Are you customer service focused, a problem solver and someone who enjoys working in a fast-paced environment? 

We are looking for a dynamic individual to join our team of skilled ICT Support Officers. 

The ICT Service Desk provides technical support, advice and information on a wide range of hardware and applications and is the single point of contact for all customer ICT requests, problems and issues.

The role works across Staffordshire County Council and the ICT community. It is primarily responsible for the provision of first and second line support, providing efficient problem resolution, advice and support for customers dealing with user applications and laptops including associated peripheral devices. You will make use of corporate standards, best practice and established industrial standards in order to achieve the objectives of the unit.

The post after the initial 2 week in office training period is a hybrid working model based on 2 days in the office and 3 days at home. We will provide a standard laptop and necessary kit but you must have a stable internet connection at home.

Main Responsibilities

As an ICT Support Officer, you will be: 

• Taking calls from SCC customers throughout Staffordshire and beyond
• Thinking on your feet and solving issues first line
• Developing our self service customer portal
• Provide excellent customer service at all times

The Ideal Candidate

We are looking for you to have:

• excellent technical ICT knowledge, to include PC hardware, mobiles and tablets, a wide range of software including Operating Systems, Office 365,  Active Directory and Active Directory Azure
• exceptional communication and customer care skills
• experience of working in a support environment is essential.

For an informal discussion please contact Helen Crook, Team Leader, ICT Service Desk at helen.crook@staffordshire.gov.uk We're happy to talk flexible working.

Interviews will be held during week commencing 18 November 2024.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.